Privacy policy

**Last updated: October 10, 2026**

This Privacy Policy describes how Sidio Machinery Equipment ("SIDIO", "we", "us") collects, uses, and discloses your personal information when you visit or make an enquiry on our website.

**Contact information**
Henan Sidio Machinery Equipment Co., Ltd.
No.52 Hongsong Rd, High-tech Industrial Development Zone, Zhengzhou, Henan, China
Email: sidio123@outlook.com | Phone/WhatsApp: +86 183 3996 9957

**Information we collect**
- Contact details: name, company name, email address, phone number.
- Enquiry information: product of interest, order quantity, power supply, and any details you provide about your requirements.
- Device and usage information: browser type, IP address, pages visited, and referring URLs, collected through cookies and similar technologies.

**How we use your information**
- To respond to your enquiries and provide quotations.
- To confirm machine specifications and process your order.
- To provide after-sales support, including installation guidance and spare parts.
- To improve our website and services.
- To send you information you have requested (we do not send marketing emails unless you opt in).

**Cookies**
Our website uses cookies required for the store to function (such as cart and checkout features). We may also use analytics tools to understand how visitors use our site. You can control cookies through your browser settings.

**Sharing your information**
We do not sell your personal information. We share information only with:
- Service providers that help us operate our website and process orders (such as Shopify and payment processors), who are bound by confidentiality obligations.
- Authorities, when required by law.

**Data retention**
We retain your enquiry and order information for as long as needed to provide our services and comply with legal obligations.

**Your rights**
You may request access to, correction of, or deletion of your personal information at any time by contacting us at sidio123@outlook.com.

**Changes**
We may update this policy from time to time. The latest version will always be available on this page.