01
Installation Guidance
Our engineers walk you through installation and start-up by video call, step by step.
SIDIO / 01
TECHNICAL SUPPORT · SPARE PARTS
Technical Support & Spare Parts
Installation guidance, operating manuals, genuine spare parts and engineer support — so your line keeps running after delivery.
- 25 – 4,000 kg/hOutput range
- 110 – 440 V50 / 60 Hz
- Φ2.5 – 10 mmPellet die size
- Voltage · plugs · colourOEM configuration
SIDIO / 02 SERVICE
Support That Continues After Delivery
Buying the machine is the start, not the end. Here is what we do for you after the order is placed.
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Operation Manuals
Every machine ships with an operating manual and a spare parts list. We can supply them in your language.
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Spare Parts Supply
Genuine dies, rollers, screens, belts and bearings held in stock and shipped worldwide.
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Troubleshooting Support
Send us a video of the problem and our engineers will diagnose it with you.
SIDIO / 03 SPARE PARTS
Genuine Parts, Kept in Stock
Wear parts are the difference between a machine that runs for years and one that stops. We keep the common ones on the shelf.
Dies & Rollers
Perforated die plates and hardened rollers, machined for your pellet diameter.
Screens & Sieves
Punched screens sized to your machine, replaced in minutes.
Drive & Wear Parts
Belts, bearings, motors and couplings held in stock and shipped worldwide.
Need a part that is not listed above?
Send us your machine model and a photo of the worn part. Our engineers will confirm the correct replacement before shipment.
Request Spare Parts QuoteSIDIO / 04
Global Guarantee
24/7 RESPONSE
SIDIO GLOBAL SUPPORT
SIDIO / 05 FAQ
Before You Order
Clear answers on payment, lead time, warranty, shipping and after-sales support.
Ask an engineer →01How do I get a quotation?
Send your requirements through the Request a Quote form. Include your raw material, required output, voltage and frequency, final pellet size and destination country. Our engineers will review your requirements and recommend the right machine.
02What information should I provide for an accurate quote?
Please provide the raw material, target capacity, power supply, required pellet diameter, automation level, destination port and any special site conditions.
03Can the machine be customized for my country?
Yes. Voltage, frequency, plug type, die size, machine colour and OEM details can be configured according to your market and production requirements.
04What payment method do you accept?
Our standard payment method is full payment. The exact payment schedule, currency and account details will be stated in the official quotation and sales contract.
05What is the production lead time?
For standard models, production is approximately one week per machine. For customized configurations, lead time depends on the technical requirements, components and order quantity; we will confirm it in the quotation.
06How is shipping arranged?
Our products are quoted on an FOB China port basis. The freight cost, delivery schedule and transport method (sea, air or land) will be confirmed in the formal quotation and sales contract.
07What warranty do you provide?
SIDIO machinery includes a 12-month warranty from the date of arrival. Rollers and dies are wearing parts and are not covered by the warranty. Warranty claims follow the terms in the sales contract.
08Do you supply spare parts after delivery?
Yes. We keep common dies, rollers, screens, belts and bearings in stock. Send us your machine model, serial number and a clear photo of the part, and our team will confirm the correct replacement.
09Do you support installation and training?
Every machine is supplied with an operating manual and spare-parts list. Our engineers provide remote installation and start-up guidance by video call. Optional on-site support can be arranged separately when required.
10How do I place an order?
The website is for product information and quotation requests. Orders are confirmed through a formal quotation and sales contract. Once the contract is confirmed and payment is completed, we will arrange production.